Please let us know if your deadline is tight and we need to rush processing of your files. Master Printing prides itself in our quality and fast turnaround. We will always go the extra mile to ensure that our client's schedules are met. However, in the event of technical difficulties such as press malfunctions, power outages or other circumstances out of our control, we will gladly refund rush charges and, when possible, allow for order cancellations. Our liability will be limited to these costs and we will not be responsible for expedited shipping costs. In the event of shipping delays, Master Printing will not be responsible for third party shipping errors by UPS, FedEx, DHL, etc. In this unlikely circumstance, our customer service department will be happy to assist you in filing a claim with your shipping carrier.